This was my first time at a soapland. Getting a reservation was easy, and the staff was friendly and professional. Ran greeted me with a smile and a big hug; she kept that positive attitude the entire time. She's very cute, as you can see in her blog photos. We mostly communicated through Google Translate and had lengthy discussions about travel, food, and cats. Her skill set is excellent, and her routine moved at a nice speed, giving you plenty of time to soak it all in. Recommended.